Measuring our Impact

2022-23 Annual Report

Dear [Re]Builder,

As I look back on the past year, I am struck by how much our organization has changed. It aligns with what we envisioned three years ago while producing our first strategic plan, but it is invigorating to experience that change in action. Throughout this year, we have strengthened our operations, invested in our construction team, and expanded our footprint in Greater Charlotte. These improvements allow us to repair more homes, revitalize more communities, and rebuild more lives.

To grow our impact, we strengthened our operations by moving to a larger office space. This new, almost 5,000-square-foot office includes a warehouse, so we can store materials from in-kind donations. Somehow, we have already filled it to the brim. The larger space also allowed us to grow our team. We now have 8 full-time, two part-time team members, and are hiring a ninth. Each member of this expanded staff helps us improve the coordination, delivery, and execution of projects for our neighbors in need.

Facing contractor shortages and delays, we invested heavily in our in-house construction expertise to keep project timelines moving efficiently. RTGC is now a licensed general contractor under the purview of Director of Construction Nikki Quick, so we can perform more repairs ourselves. This saves both time and money. Our construction staff also now hold industry certifications, including Certified Aging in Place Specialists; Executive Certificate in Home Modifications; Lead Repair, Renovation, and Painting; and OSHA for safe workplace practices.

With a larger and improved construction team – plus our first Director of Operations and Program Coordinator – we have scaled our programs outside of Mecklenburg County. RTGC is now servicing five counties: Mecklenburg, Cabarrus, Union and now Iredell and Gaston, which were added this year. We can now offer our programs to underserved areas in the Greater Charlotte region while also increasing our investments and impact in Charlotte-Mecklenburg. This past year has also brought new government funding contracts from the City of Charlotte, Mecklenburg County, and the NC Housing Finance Agency, supporting deeper investments in each home to address a full scope of safety and health hazards.

RTGC’s leadership team and board have devised a new five-year strategic plan to guide our growth and deepen our impact. Fostering community trust, strengthening relationships with other community organizations, and continuing to build our operational infrastructure have been the foundation for meeting the holistic needs of the Greater Charlotte community. I am so very thankful for the generous support of our partners, donors, and volunteers, who make this growth possible, and I am excited to see where it will take us. I invite you to learn more about our work and join us in creating safe homes and communities for all. Become a [Re]Builder today!

- Beth Morrison, Executive Director

In the 2022-23 Annual Report, you will:

• Meet the team of board members, staff members, supporters, and volunteers,

• Learn about us in an overview of 2022-23, the components of a vibrant community, and our finances, and

• Understand our impact over the past year in stories from community members and homeowners.

Social Return on Investment (SROI) Report

Ecotone collaborated with Rebuilding Together on an SROI impact analysis, building upon previously conducted impact measurement, analysis and stakeholder surveying work, to monetize the overall social value of every dollar invested in Rebuilding Together.

Social return on investment (SROI) is a metric adapted from the traditional return on investment (ROI) and is used to measure social, environmental and economic gains that result from an investment. It captures a broader set of impacts given that it identifies those impacts beyond simply financial or business ones, often putting intangible concepts into a more tangible form, a dollar.

For every $1 invested by Rebuilding Together and its affiliates in each home, there is a projected $2.84 in social value generated through improved health, safety, independence, and cost savings.

Impact Measurement

From 2020 to 2021, Rebuilding Together of Greater Charlotte participated in an impact measurement pilot with 12 other affiliates across 11 states to try and fully understand the impact of our work on the health, safety, well-being, and financial status of the residents and communities we serve. The impact survey found the following: